Job Analysis
SHERWIN-WILLIAMS OPERATIONS MANAGER - GLOBAL SUPPLY CHAIN
PROJECT DESCRIPTION
During the second semester of the master’s program, we were tasked with providing a job analysis for Sherwin-Williams, led from start to finish by our work groups. We started with a pre-meeting to brief us on the company culture and desired deliverables from the project. As a group, we then created structured interview questions and conducted phone interviews with subject matter experts throughout the organization in the Operations Manager role. Once interviews were completed, we held virtual focus groups to narrow down the list of KSAOs relevant to the role and used the results to create a survey for incumbents. Once the survey was delivered and completed, results were compiled into a detailed report with an executive summary and were delivered virtually to senior leaders at Sherwin-Williams.
Objectives:
• Provide client with an updated list of knowledge, skills, abilities, and personal characteristics needed to be successful in the Operations Manager role
• Provide client with a success profile that can be used for performance development
ROLES AND RESPONSIBILITIES
I was the team leader for the Operations Manager group. My role required coordinating efforts of the team to ensure deadlines were met and nothing slipped through the cracks as well as interpersonal relationship building to ensure team members felt heard and included. My project responsibilities included writing interview questions, conducting phone interviews, quality checking data analysis, and writing the comprehensive project report. During the debrief presentation, I was responsible for delivering statistical analysis results on the demographic variables.
THIS PROJECT DEMONSTRATES THE FOLLOWING KEY COMPETENCIES:
• Knowledge and appropriate application of job analysis techniques
• Knowledge of Sherwin-Williams company culture and global supply chain structure
• Knowledge of statistical analysis techniques such as t-test, ANOVA, and correlations
• Ability to work cohesively on a team to meet deadlines and accomplish goals
• Ability to communicate effectively across differing organizational levels
• Ability to ask discovery questions and uncover new information
• Ability to flexibly adjust approach in the face of uncontrollable circumstances